At Luvia, we are committed to providing a secure, transparent, and seamless checkout experience. This Payment Policy outlines the payment methods we accept and the security measures we have in place to protect your financial information.

1. Accepted Payment Methods

We offer a variety of safe and convenient payment options to ensure a smooth checkout process. We accept the following major credit and debit cards:

• Visa

• Mastercard

• American Express (AMEX)

We also accept accelerated checkout methods, including:

• Apple Pay

• Google Pay

2. Currency

All product prices, shipping fees, and taxes listed on our website are denominated in British Pounds Sterling (GBP / £). All transactions will be processed in GBP. If your payment account is held in a different currency, your bank or credit card issuer may apply conversion fees, for which Luvia is not responsible.

3. Payment Processing

When you place an order on our website, your payment method will be authorised and charged immediately upon order confirmation. You will receive an electronic receipt via email once the transaction is successful.

If a payment is declined or fails, your order will not be processed. Please ensure that your billing address matches the address registered with your payment provider to avoid any declined transactions.

4. Payment Security & Privacy

We take your online security extremely seriously. Luvia does not directly process, collect, or store your credit card or bank details on our servers.

• Secure Payment Gateway: All transactions are processed through Stripe, a certified and strictly regulated third-party payment processor.

• PCI-DSS Compliance: Our store and payment gateway are fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring the highest level of security for your payment data.

• SSL Encryption: Our website uses industry-standard Secure Sockets Layer (SSL) encryption technology (indicated by the padlock icon in your browser’s address bar) to protect your personal and financial information during transmission.

5. Fraud Prevention

To protect our customers and our business, we utilise automated fraud detection systems. In some cases, if a transaction is flagged as high-risk, we may pause the order and contact you to verify your identity or payment details before processing the shipment. We reserve the right to cancel any order that we suspect to be fraudulent.

6. Billing Enquiries

If you have any questions regarding a charge on your bank statement from Luvia, or if you need assistance with your payment, please do not hesitate to contact our support team.

Email: info@luviauk.co.uk

Address: Luvia 23 Snowdon Ln Liverpool L5 9RY United Kingdom