1. Orders & Tracking

Q: How do I track my order? A: Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to trace your parcel. Please allow up to 24 hours for the tracking information to update.

Q: Can I change or cancel my order after placing it? A: We process orders quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us at info@luviauk.co.uk as soon as possible. If the order has not yet been dispatched, we will do our best to accommodate your request.

2. Shipping & Delivery

Q: Where do you deliver? A: We currently deliver across the United Kingdom.

Q: How much does delivery cost and how long will it take? A: We are delighted to offer 100% Free Standard Delivery on all UK orders. Standard delivery typically takes between 3 to 5 working days after your order has been dispatched.

Q: What should I do if my order hasn’t arrived? A: If your order has not arrived within the estimated delivery time, please check the tracking link provided in your dispatch email. If you still require assistance, reach out to our support team, and we will investigate the matter immediately.

3. Returns & Refunds

Q: What is your return policy? A: We want you to shop with absolute confidence. That is why we offer a generous 60-day return policy. If you are not completely satisfied with your purchase, items can be returned in their original, unused condition and packaging within 60 days of receiving your order.

Q: How do I start a return? A: To initiate a return, simply email us at info@luviauk.co.uk with your order number and the reason for the return. We will provide you with the return address and further instructions.

Q: When will I receive my refund? A: Once we receive and inspect your returned item, we will process your refund. The funds will be automatically credited back to your original payment method. Please allow 5 to 10 working days for the transaction to appear on your bank statement, depending on your card issuer.

4. Payments & Security

Q: What payment methods do you accept? A: We accept all major credit and debit cards, including Visa, Mastercard, and American Express. All payments are securely processed through our encrypted payment gateway to ensure your details are kept safe.

Q: Is it safe to shop on your website? A: Absolutely. Our store uses industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information. We do not store your credit card details on our servers.

5. Contact Us

Q: How can I get in touch with customer service? A: You can reach our dedicated support team by emailing info@luviauk.co.uk. We aim to respond to all enquiries within 24 working hours.